FAQ
Do you provide international shipping?
Arte Delux is an online gallery with customers around the world, and we specialise in free international shipping for all artworks*. We use FedEx to send all orders safely and efficiently, with delivery duty paid, which means no hidden fees. Learn more
*Excluding Simon Lee Robson’s Masterpiece Studies | 2025 collection, for which shipping costs will be shown at checkout.
How do you package my artwork?
All artworks are securely packaged to ensure safe transit. Framed artworks (small to medium), are protected with reinforced cardboard corner guards and an additional layer of cardboard over the surface to minimise any risk of damage. Large artworks are bubble-wrapped for added protection to ensure safe arrival. Each artwork is placed in a heavy-duty, rigid, corrugated cardboard box made from recycled materials. Rolled fine art prints are carefully wrapped in tissue paper and shipped in a sturdy cardboard tube.
How do you send my certificate of authenticity?
Every original and limited edition artwork is sent with a certificate of authenticity, which is included in the package along with your artwork.
What happens after I place an order?
Once your purchase is complete, you will receive a confirmation email. One of our art consultants will also follow up with an email to confirm the order, discuss your preferred delivery arrangements, and answer any additional questions you may have.
Is the artwork hand-signed by the artist?
The majority of our original and limited edition artworks are hand-signed by the artist, either on the front or reverse. Limited editions are also hand-numbered. If you’re unsure about a particular piece, feel free to contact us for confirmation.
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